What is going on! Why are people who’s job it is to serve behaving so poorly? But maybe the more important question is why are the leaders of these company’s seemingly so surprised.
The answer is simple—four qualities that engender people’s loyalty, commitment and effort. And here in lies the challenge, simple is not easy. Simple can be painstakingly hard and it can also reveal something in ourselves that we would never want to admit.
Do you have a favorite four-letter word? Ask a group of people this question and I can guarantee two responses—whispers and laughter. In either case, I immediately know they are not thinking of the same four-letter word I am thinking about.
I can’t say for sure we were thinking of different words because I did not ask for volunteers. Their reaction told me everything I needed to know—we had work to do.
What if what you are working on right now is the most important project or assignment of your career? What if you didn’t know it? The truth is what you are going to do today matters because you are building your legacy.
Peter had proven himself to be the best in the business over the course of his career. He had overseen every important project his company had built for as long as anyone could remember.
Do you want the good news or the bad news first? Bet you pick to hear the bad news first—most of us do, but why?
We are wired to sense danger. Our brains are equipped with an early warning detector—the amygdala. The amygdala is part of the limbic system within the brain, which is responsible for emotions, survival instincts, and memory. The amygdala is always on high alert.
You’ve met it. It may have defeated you—maybe still defeating you. It is a constant companion of anyone who dares to run the courageous race—to pursue impact that positively impacts the important people in their life.
It does not discriminate—it hates all dreams and pursuit of meaningful impact. It doesn’t care about your talent, circumstances or condition. It is a force that stands between you and the starting line of the dream that stirs your heart. It is the blow that deals defeat and pushes you to curb when the finish line is in sight.
Have you ever thought of quitting your job, abandoning a dream, or giving up on a relationship?
Have you walked away from something you once declared was important, and later come to realize you were defeated by your own doubt, fear, or discouragement?
At some point, haven’t we all been overwhelmed with doubt, fear, or discouragement in the pursuit of great visions, aspiring dreams, and important goals. It is silly and irrational to think we won’t experience these feelings.
According to Nobel Prize-winning Daniel Kahneman, we experience approximately 20,000 individual moments a day. Each moment lasts but a few seconds and rarely do we recall a neutral encounter.