Do you want the good news or the bad news? The truth in the question is we don’t like to deliver bad news so we try to soften its impact. Especially if we anticipate the news is not going to be well received.
Not all feedback is created equal. I had a boss once who spoke frequently of the need to have “courageous conversations” with people. It takes courage to coach people towards improvement.
What is going on! Why are people who’s job it is to serve behaving so poorly? But maybe the more important question is why are the leaders of these company’s seemingly so surprised.
The answer is simple—four qualities that engender people’s loyalty, commitment and effort. And here in lies the challenge, simple is not easy. Simple can be painstakingly hard and it can also reveal something in ourselves that we would never want to admit.
Every time I ask the question the response is usually the same. If I ask a group there may be a few outliers but for the most part they chime out the same response in harmonic unison.
Would you prefer more independence or more accountability?
The context of a great question can sometimes elicit a simple response. I asked my friend, “What time is it?” My friend quickly looked at his watch and responded with the time of day. I smiled and replied, “Not what is the time of day, but what is your time in life?” Leo Tolstoy said, “There is only one time that is important–now! It is the most important time because it is the only time we have any power over.”
My question was really curiosity about the direction of his hope and ambition. Kyle Idleman in his book Not a Fan tells a story about a young girl who was killed in a car accident. Brittany was only 17 years old when she died. Shortly before the accident, Brittany had opened a checking account. When her father went to the bank to close the account he noticed she had only written one check—Compassion International to sponsor a child.
Who will cross your path today? Some will be the people you know the best and love the most—you’ll create some of these intersections, other will seem random. Every personal interaction presents you with an opportunity for impact. Knowing why praise is not encouragement is the key.
Does it surprise you to learn that that you will meet between 80,000 and 100,000 people over the course of your lifetime? You’ll be in the presence of millions more. Let’s create a quick visual of the size of this opportunity. Picture yourself sitting in the The Rose Bowl filled to capacity. Now wrap your head around the knowledge that you are going to have a face-to-face interaction with everyone sitting in that stadium over the course of your life—amazing opportunities for impact.
It’s not fair! You’re right—it’s not fair, but first impressions begin before you even get to hello. Do you ever look at something and eventually realize it was not as it appeared? Do you look at people and draw quick conclusions about who they are? You most certainly do—we all do.
“From the first word you hear a person speak, you start to form this impression of the person’s personality,” according to University of Glasgow psychologist Phil McAleer.
In the fall of 1967 a young Air Force Sergeant receives his new orders. He arrives home to share the news he will soon be leaving for Vietnam. His young wife is only 29. His kids are eleven, eight, and four. Thinking through future scenarios he wants to assure the safety and security of his young family.
He buys a house they can call home, and enjoys moving them in. They celebrate the house, but the homecoming will have to wait.
Happy New Year! Turning the calendar to a new year ushers in a sense of excitement – a hopeful anticipation of new achievements, improved relationships, and greater personal impact.
This is the most important time for setting new goals. Research shows that people who set goals at the first of the year are 10 times more likely to achieve them versus setting a goal at any other time of the year.
Who doesn’t want to both give and receive the perfect Christmas gift? The stores are jammed with people finishing up their shopping – trying to find the perfect gift.
Kings traveled for months to see a baby born in a manager. They came bearing exquisite gifts. Gifts of worship, praise, and thanks.
Did something really happen 2,000 years ago – something everyone needs to know, an event that truly brought joy to the world and offered us an eternal future?
Why bother with New Years resolutions? Last year 92% of Americans failed to achieve their resolutions – a failure rate that should not be a surprise since 71% of us abandon our resolutions within the first two weeks of the new year.
So, 71% of us can celebrate “Ditch New Years Resolutions Day!” Yes, January 17, 2015 has been officially identified as the day to celebrate abandoning our New Years resolutions, and slipping back into life as we know it.
Five years from now, if your life is pretty much the same as it is today, will you be satisfied?