What is going on! Why are people who’s job it is to serve behaving so poorly? But maybe the more important question is why are the leaders of these company’s seemingly so surprised.
The answer is simple—four qualities that engender people’s loyalty, commitment and effort. And here in lies the challenge, simple is not easy. Simple can be painstakingly hard and it can also reveal something in ourselves that we would never want to admit.
Do you ever think about what it truly means to be all in? We all have had a time in our life where we believed with our whole heart and every fiber of being that we were all in—fully committed.
But have you ever been committed to the point that it could cost you your life? Now “all in” takes on a whole new meaning. We might certainly not hesitate to lay down our life for the sake of our spouse or one of our children. But that would certainly establish the “all in” boundary for most of us.
Kids are natural born questioners. Fearlessly pursuing their curiosity. As kids we would ask “Why?” repeatedly and without a moments hesitation.
Most of us wore our parents out asking why? Then as parents, we faced the same onslaught of curiosity. “Dad, why is the sky blue?” I still don’t know why the sky is blue but I do know that questions are powerful.
The title caught my eye—Unoffendable. I laughed at the thought that some people might be offended by the mere suggestion of being unoffendable.
Is unoffendable even a word? I have to wonder because every time I type it a red line pops up under it suggesting it is either a “made up” word or misspelled.
Do you make too much of stuff that doesn’t really matter? I know I have. How is it that what we embrace as vital, urgent and important at a given moment clouds our perspective on what is truly important?
This past weekend we may have witnessed one of (if not) the greatest Super Bowl game in history. Tom Brady and the New England Patriots engineered the ultimate comeback in Super Bowl history to send the game into overtime.
You wouldn’t choose to do it. You may even recognize from time to time you are doing it. But for the most part worry silently robs us and weighs us down.
Worry is a burden akin to putting on a vest in the morning and filling it with 50 pounds of sand. We finish our day wondering (maybe even aloud) why we are physically exhausted not realizing the weight of worry silently drained our vital intellectual and emotional energy.
Full-speed ahead! The coast is clear and there is nothing but smooth sailing ahead. A run of success can lure you into believing there is no end in sight. The comfort of “a good thing” is not going to stoke any energy or enthusiasm to pursue a change.
Welcome to the trap of the first curve. We rarely, if ever, want to move on from a success. The unfortunate truth is we have a choice to move on from success but are forced to move on from a disaster.
Take a close look at the post photo. What do you see? If you were asked to write a description of what you see, what would you write?
Every year a teacher took a white sheet of paper with a black circle on it and passed it out to his students. Then he would ask them to think about what they were looking at and write down their answer to a singular question— “What do you see?”
Our days are filled with a variety of experiences. A quick review of your experiences would find they fall into three simple categories—positive, neutral and negative.
Let’s say you created a scorecard of your day’s experiences. You concluded that the day contained five positives, seven neutrals and one negative experience or encounters.
Do you want the good news or the bad news first? Bet you pick to hear the bad news first—most of us do, but why?
We are wired to sense danger. Our brains are equipped with an early warning detector—the amygdala. The amygdala is part of the limbic system within the brain, which is responsible for emotions, survival instincts, and memory. The amygdala is always on high alert.